The companies that are part of the Del Bo Consortium all have a Divisional Organization.
Each Division or Operations Center has its own structure with a Chief, an Administrative Secretary, one or more officers dedicated to customer care, a Technical Manager and Elevator Technicians for installation and maintenance, all duly licensed and qualified personnel.
The Operating Centers are equipped with their own Service Area, for maintenance activities, emergency response and repairing facilities and a New Facilities Area for new installations.
Each Operations Center does not exceed 1,000, 1,200 elevator systems in managed care 24/24 hours, installations of all brands and types. Thus, although some costs are replicated, the consortium can maintain a personal relationship with its customers and a strong integration between the technical sector, commercial sector and operational secretariat, just like any small or medium business sector.
The Operating Centers are distinguished not only on the basis of referral ‘territorial areas’ but also by the ‘type of customer management (public or private and condominiums)’ and they depend on the Sales and Technical Department, which depends directly on the General Management Department.
The structure of the Consorzio Stabile also provides a number of additional services to each consortium member company, which really make the difference between Del Bo and small and medium-sized enterprises that characterize the field (Training and Safety at work, shopping management, Quality and Certification Office, Marketing and Communications Office, etc.).